Reviews & Feedback

Collect feedback, act on it fast.

Automatic post-visit surveys that surface issues before they hit Google — and celebrate the wins before they get forgotten.

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Last updated · 19 Apr 2026
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First-party reviews, on your side.

Every guest gets a voice — and every manager hears them in time to respond.

Automatic post-visit email or SMS with a one-tap rating
Follow-up question prompts for food, service and ambience
Private feedback routed to managers before it goes public
Publish the best reviews to your public Chefsline page
Nudge happy guests towards Google with a one-click CTA
Alert rules for low scores — straight to the owner’s phone
Response templates that sound like you, not a bot
Tie reviews to guest profiles, tables and servers

Close the feedback loop, every service.

A simple path from setup to shift, built on how real restaurants work.

1

Ask at the right moment

A short survey sends 45 minutes after the guest leaves — short enough to answer from the taxi home.

2

Route the signals

High scores go to the public page and a Google nudge. Low scores escalate to a manager instantly.

3

Respond with warmth

Reply directly from the dashboard with templates that sound human — or write a personal note in seconds.

4

Learn across services

See trends by server, dish, day of week and season — then fix what the data says, not what you assume.

Reviews · service insights
Private feedback that finds the problem before Yelp does.

Frequently asked questions

Still curious? The team replies within a few hours.

Only if you want. High-rating reviews can auto-publish to your Chefsline page; you can edit or unpublish anything.

Ready to try reviews & feedback?

Create your free account today. No credit card required — and our concierge team migrates your existing data for free.

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